FAQ

Payments can be made at origin or destination depending on the agreed service arrangement.

Cargo can be delivered to our designated warehouse or collection points. Collection or final delivery arrangements depend on the selected service.

Customers receive shipment updates and, where available, can track their cargo using the relevant Air Waybill or shipment reference number.

Air freight is generally calculated using the higher of actual weight or volumetric weight, in accordance with the applicable airline requirements.

Yes. Tracking information is provided where available using the relevant Air Waybill or shipment reference number.